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Ethical behavior

Ethical behavior

We are aware that our business is important, but also that the manner in which we conduct it is too. We know that events can occur within our professional environment that affect our image and reputation.


Human rights

At MAPFRE, the protection of human rights is linked to the company’s internal regulations, adopted at the highest level of the organization, and is expressly contained in MAPFRE’s Institutional, Business and Organizational Principles, the Code of Ethics and Code of Conduct, and the Corporate Social Responsibility Policy. In addition, MAPFRE has a specific framework of protection, namely the Corporate Human Rights Policy, approved by the Board of Directors, which applies to the entire Group and its relations with third parties.

In addition, the protection of human rights is further supported by commitments undertaken by MAPFRE thanks to its endorsement of various UN principles and initiatives, such as the Principles of the Global Compact, the Principles for Sustainable Insurance (PSI), the Principles for Responsible Investment (PRI), the Women’s Empowerment Principles and the Global Standards of Conduct for the protection of LGBTI people in companies.

Respecting and protecting human rights is embedded in each of the 17 Sustainable Development Goals (SDGs) of the UN’s 2030 Agenda; human rights are essential to achieving sustainable development. Therefore, committing to the 2030 Agenda is a unique opportunity for promoting human rights being respected without discrimination across the globe. At MAPFRE, we have been committed to the 2030 Agenda since its adoption in 2015.


MAPFRE has created two channels:

  • The financial and accounting whistleblower channel enables employees to confidentially report any potentially significant financial and accounting irregularities they observe within their company to the Audit and Compliance Committee of MAPFRE S.A.
  • Ethics queries and complaints. The Code of Ethics establishes three communication channels: the Internet, accessible to employees and providers, and available in Spanish, English, Portuguese and Turkish; postal mail; and email. Complaints and queries are received directly by the secretary of the Ethics Committee, guaranteeing they remain confidential.

MAPFRE’s Whistle-Blowing Channel