Committed to:

Our employees

We promote a culture of respect and diversity, ensuring safe environments free from any form of harassment, where the dignity of individuals always prevails. We guarantee the right to effective equal opportunities and promote salary conditions that guarantee a decent wage.

Our customers

We provide honest advice and comprehensive information on our products and services before policy contracting.
We maintain due confidentiality in the processing of customer data.
We innovate to provide accessible services and products with added value, facilitating and promoting access to insurance.
We improve customer experience and satisfaction, basic pillars for the transformation of business processes.

Our providers

We adopt responsible practices that generate mutual value.
We ensure that the value chain complies with our values and principles and with the Code of Ethics and Behavior.

Our shareholders

Within the “Mapfre Shareholders. A Unique Value” plan, we are committed to strengthening our relationship with these stakeholders. That is why, in addition to dividends and constant communication, we promote the “Club Mapfre Accionista” (Mapfre Shareholder Club) loyalty program.

Our relationship with:

Distributors, intermediaries, and collaborators

We maintain ongoing dialogue through the sales structures and specific platforms established for this purpose.

We promote selection processes and remuneration that recognize talent and professional competencies, ensuring excellent service oriented towards value.

We develop a training model tailored to each distributor, reinforcing the capacities necessary to ensure quality service aligned with our strategy, values, and sustainability policy.

Regulatory and supervisory bodies

We act with absolute respect for current regulations and maintain relationships with regulators and administrations based on legality, professionalism, and good faith, always preserving our institutional neutrality.

We ensure strict compliance with our principles, policies, and other internal regulations included in the Mapfre Corporate Governance System.

Our commitments to ensuring that institutional engagement with authorities, regulators, and legislators takes place responsibly and ethically are set out in the Framework for Responsible Institutional Engagement.

We participate in business organizations and industry groups that provide a global view of the insurance industry and its impacts, risks, and opportunities.

This institutional collaboration allows us to maintain a legitimate, constructive, and transparent dialogue about regulation, sustainability, and the challenges of the global context, strengthening relations with authorities and stakeholders under principles of transparency and good governance.

Our membership in various organizations such as: Net Zero Asset Owner Alliance (NZAOA), Geneva Association, UNEP FI, IIF, EFR, PEIF, CEOE, and UNESPA. This allow us to participate in working groups on climate change and other environmental challenges, anticipate new policies and regulations, and contribute to public debates on climate risk management.

The Executive Committee evaluates and approves annually Mapfre’s Global Institutional Presence Map. Memberships in institutions specifically focused on sustainability and climate change are reviewed by three levels of governing bodies: the Sustainability Operational Committee; the Executive Committee; and the Risk, Sustainability, and Compliance Committee.

As a member and patron of leading insurance and financial institutions, in 2025, the Group contributed €2.9 million for such institutions, including (based on the amount of contributions):

. European CFO Forum (contribution: €38,416).
. The Geneva Association (€81,510).
. Institute of International Finance – IIF (€40,500).

Through our participation in industry organizations, we promote international dialogue on key subjects for the insurance industry:

. Competitiveness and CMU (€658,318).
. Digital and Cybersecurity (€394,991).
. Prudential Regulation (€263,327).

More information on the institutions that Mapfre is a member of can be found in the company’s Consolidated Annual Report.