Value chain
Together we can drive real change. That’s why not only we, but also our providers and customers, have a role to play in this process of change.
The role of our providers
We continue working to ensure that 100% of providers in the preferred home, motors, health, and purchasing networks are certified in sustainability by 2026 in countries representing 95% of group premiums, and that our procurement providers are certified in line with ESG sustainability criteria.
Sustainable provider management model
This model aims to consolidate and, above all, guide all actions carried out with providers to ensure they’re aligned with our sustainability approach. The model encompasses codes of conduct, ESG clauses, sustainability approval system and audits, and systems for continual improvement.
Sustainable provider management model
The procurement strategy is defined centrally and executed in a decentralized manner by countries through their purchasing groups, with autonomy to contract.
The role of the customer
Mapfre’s customers are at the heart of everything we do, and we support them on their path toward sustainability by offering guidance and proposals that contribute to a more responsible future.
Financial education to make better decisions
We offer training and resources so our customers can better understand their finances and insurance, enabling them to manage their personal economy with greater autonomy, security, and confidence.
Learn more about financial education 
Customers driving positive change
We support people on their journey toward more conscious consumption, promoting sustainable, accessible products tailored to their real needs. Because taking care of what matters to you also means choosing responsibly.