Innovative leadership

At Mapfre, we’re committed to leveraging cutting-edge technologies to advance the company’s transformation, with a clear focus on efficiency and process improvement, the development of solutions tailored to the company’s needs, and enhanced customer service and experience. 
 
From our technology area, we manage and develop the entire technological stack, as well as Mapfre’s unique platform ecosystem, and we provide guidance to ensure that the objectives set out in the strategic plan are achieved, always in collaboration with the business users. 

Information security and protection is one of the Mapfre Group’s strategic priorities to safeguard the well-being of our customers and ensure business continuity in critical situations. 
 
We have in place a Cyber Resilience Plan that governs cybersecurity, privacy, data protection, and operational resilience, with a global scope for all the countries in which we operate. In addition, we comply with all local, state, and community regulations, including DORA and the AI Act. 

At Mapfre, we want to move forward not just to improve efficiency, but above all to enhance the customer experience across all company processes and operations.

Customer interactions via our self-service portals are up 31% and we’re optimizing our response capabilities across every channel.