The assistance services offered by your insurance policy can cover a wide range of needs. On the one hand, there are services related to the repair or maintenance of elements within your home. For example, if an appliance breaks down and the damage is covered, you can contact your insurance company and arrange for a professional to be sent to repair the issue.

Can you imagine leaving home and forgetting your keys? In that situation, there would be no need to worry either, provided you have the right policy, as you could immediately access a locksmith who can help you get back into your home.

Without a doubt, one of the most frequently used services by policyholders is DIY assistance. Putting up a shelf, hanging a picture, replacing a leaking tap, installing curtains or lamps… there are countless everyday tasks where home insurance can be genuinely useful, especially if you are not particularly handy.

Other complementary services

Alongside these more common services, some insurance policies include additional cover such as garden repairs when, for example, the area has been damaged by a fire or lightning strike. If your home includes outdoor green spaces, pest control coverage offered by some policies can be particularly valuable, as pests may appear due to environmental conditions or the accumulation of waste in the surrounding area. In these cases, insurance companies may provide rodent control, insect control, and disinfection services.

Some policies even include medical assistance, should you or your family need it after experiencing a violent home robbery or simply if you need to request an emergency ambulance or a doctor if someone falls ill or has an accident.

Technological solutions

It is clear that the services offered by comprehensive home insurance policies are increasingly tailored to our needs and, in an increasingly connected world, technology-based solutions could not be overlooked.

Insurance companies often include IT assistance for situations such as setting up a new tablet, updating the security of your email accounts, or installing and maintaining a home office, which is becoming increasingly common and valuable, particularly as the number of remote jobs is expected to reach 92 million by 2030).

In addition, one of the biggest concerns among citizens is the threat of cyberattacks, not only targeting computers and mobile devices but also other connected devices and smart appliances. Because these threats do not only affect businesses. In fact, residential networks have become key targets in global cybercrime operations, with smart homes experiencing an average of 29 attacks per day.

For this reason, home IT assistance services also help identify vulnerabilities that cybercriminals could exploit. In this regard, it is common for these services to provide support with installing antivirus software and systems that protect against data theft, as well as assistance with the increasingly common practice of online shopping, helping to minimize the risks associated with carrying out commercial transactions.

Legal protection, also for individuals

Other highly useful services include legal assistance and defense, which provide legal protection in the event of disputes related to your home, such as disagreements with neighbors or claims for damages. They can also help with the common issues that arise within homeowners’ associations, such as claims resulting from renovations or excessive noise.

This service typically covers everything from specialized telephone advice on legal matters to legal proceedings themselves, including representation in litigation. It may also cover the costs of expert witnesses required during ongoing legal proceedings.

However, residential matters are not the only area covered by this type of assistance. In some cases, it also provides protection for personal and employment-related legal issues, supporting employees in disputes with their employer, such as disciplinary actions or unfair dismissal claims.

What our home insurance offers you

At Mapfre, we offer a wide range of home insurance policies that adapt to your home and your needs, with multiple highly useful services. In addition to those already described, other benefits may include covering hotel expenses if your home becomes uninhabitable, the interruption of a trip if your property is flooded, or the cost of boarding your dog or cat if you are hospitalized.

We also pay special attention to the urgency required in certain situations, such as a burst pipe or a power outage. In this way, we provide 24-hour customer assistance services to send the right professional as quickly as possible.

All of this is designed to ensure maximum security for you and your family at home, combining protection for your property with the convenience of having access to a wide range of services specifically designed to help you enjoy a more comfortable and worry-free life.