Made for commitment
At Mapfre, we turn our commitment to people, society, and the environment into measurable actions that build trust, stability, and progress.
Shared success is our way of doing business
We live in a world full of uncertainty and increasingly complex risks. In times like these, protection goes beyond simply responding to the unexpected—it means anticipating challenges, acting decisively, and supporting people when they need it most.
At Mapfre, we view care as a guiding principle for making responsible decisions, maintaining a long-term vision, and honoring our commitments to customers, employees, and society. Because caring for what matters isn’t just an aspiration—it’s the very foundation of our business model.
The ability to provide global and personal care
Thanks to our experience, size, and reach, we are able to provide personal, effective, and lasting care.
Largest Spanish insurance company in the world and a multichannel leader in Latin America
Committed to the future
Clear objectives for responsible progress.
Our Strategic Plan 2024–2026 focuses on three key sustainability priorities: moving toward carbon neutrality, promoting responsible investments aligned with ESG criteria, and creating equal opportunities by increasing the representation of women in leadership roles.
These objectives guide both our current actions and our long-term vision.
Made for the planet
Our Climate Transition Plan reflects Mapfre’s strategic commitment to sustainability. We are embedding decarbonization into every area of the business—internal operations, investment, underwriting, and the value chain—as we work toward our long-term ambition of reaching net zero emissions by 2050.
We take care of our team
Our approach to people management is a core part of the Group’s strategy. It focuses on providing fair working conditions, respecting labor rights, supporting professional development, and promoting employee well-being in every country where we operate.
We care for society
By pooling the risks of millions of individuals, companies, and communities, we help business activity proceed with greater confidence, encourage investment, and strengthen the resilience of the broader economy. Each year, our operations generate substantial economic activity—benefits, provider payments, employee salaries, and tax contributions—that supports employment, drives business growth, and funds public services.
We care for customers
At Mapfre, we prioritize our customers in every decision we make. We always listen, act swiftly when it matters most, and make every interaction simple and accessible by combining technology with a human touch to build long-term trust.
Responsible business
Sustainability is part of the way we manage risk and create value. We incorporate environmental, social, and governance (ESG) criteria into both our investments and insurance operations, linking our financial performance to our commitment to society.
We develop responsible products and solutions, take an active role as investors, and work to anticipate impacts, strengthen business resilience, and contribute to more sustainable development.
Sustainability governance
Sustainability is integral to Mapfre’s corporate governance. The Board of Directors oversees strategy and risk management with the support of specialized committees, ensuring a robust and responsible management model that aligns with the company’s values.
We rely on risk management, regulatory compliance, and integrity to maintain transparency and consistency across the organization and in our relationships with third parties.