Privacy policy

PRIVACY POLICY AND COOKIES

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Processing personal data

MAPFRE, S.A. registered in Spain with business address at Carretera de Pozuelo de Alarcón, nº 52 Majadahonda 28222 Madrid (Spain) owns the website https://compras.mapfre.com and is responsible for files generated with personal data provided by users over this website.

The user guarantees they are at least 18 years old, and will be solely responsible for this statement and for accessing and correctly using the website, subject to the following Conditions of Use.

The user authorizes MAPFRE, S.A. to process the personal data that is provided voluntarily, through the forms, insurance rate calculators, email and other electronic media, as well as those relating to the formalization of the contract, the information provided during its validity, through recorded telephone conversations and information generated by browsing on the website in order:

To offer the user more personalized browsing.
To process, monitor and update any request for information, business relationship, precontractual and contractual, of any of the different entities of the MAPFRE Group.
To maintain and manage their relationship with the different entities within the MAPFRE Group in an integral and centralized manner.
To send electronic news bulletins (following prior subscription by the user via the Subscription Section).
To send information and advertising, including by email, about offers, products, recommendations, services, promotions, gifts and customer loyalty campaigns of the different MAPFRE Group entities responsible for marketing; extraction and storage of data, market research in order to customize our sales offers to his or her personal profile, whether or not he or she completes an operation, such as in the case that the existing contractual relationship is terminated; as well as the completion of surveys, statistics and the analysis of market trends and raffles, where if chosen, it would be published on this website, as well processing and sending it to the tax authorities in order to make the deposit on account of Income Tax, where applicable.
To perform statistical research and calculations, and quality control.
To assess and delimit the risk, prevention and investigation of fraud in risk selection and the processing of incidents, even if the insurance contract is not formalized or, as the case may be, once it is terminated.
To perform claims ratio analysis.

The user accepts that his or her data may be transferred, exclusively for the purposes indicated above, to insurance, reinsurance, finance or real estate entities, or to communication, home repair, or automotive services or client attention of the MAPFRE Group (www.mapfre.com), subsidiaries and companies in which an interest is held, as well as individuals and legal entities that are also involved in the activities referred to and in which the different entities of the MAPFRE Group enter into collaboration agreements, even when the transfer involves international transfer of data, while respecting in any event Spanish legislation regarding data protection privacy and without the need to communicate every first transfer that is made to the mentioned transferees.

All data is treated with absolute confidentiality, and is not accessible to third parties for purposes different from the authorized purposes.

The file is under the supervision and control of MAPFRE, S.A. in accordance with the provisions of applicable legislation.

The user will be responsible, in any case, for the veracity of the data provided, and MAPFRE, S.A. reserves the right to exclude the registered services from all users that have provided false data, notwithstanding other actions applicable by Law.

Any registered user may freely exercise his or her rights of access, rectification, cancellation and opposition for their personal data provided over the website “Vendor Portal” - https://compras.mapfre.com by writing to MAPFRE, Corporate Office for Data Protection and Privacy. Carretera de Pozuelo, 52 - 28222 Majadahonda – Madrid or any MAPFRE office, with the reference “ARCO (Access, Correction, Cancellation, and Opposition) RIGHTS - Vendor Portal". If the user wishes to exclusively exercise these rights regarding the information needed for bulletin subscriptions through the Subscription Section, he/she may exercise these rights by clicking on the following link: unsubscribe.

It is understood that the user is informed and accepts the conditions established previously if the user clicks on the button "SEND/CONTINUE/CALCULATE", located on the data collection forms.

Browsing the websites

MAPFRE, S.A. obtains information about its visitors. The data that is retained is:

a) The domain name of the provider (ISP) that provides them with access to the Internet. For example, a user of provider XXX will be identified with the domain xxx.es. This enables us to compile statistics about the countries and servers that most frequently visit our website.
b) The date and time of access to our website. This enables us to find out the busiest hours and make any necessary adjustments to prevent access problems.
c) The Internet address from which access is obtained; in other words, the link that directs the user to our website. This information enables us to assess the effectiveness of the various buttons and links that point to our server, so that we can strengthen those that offer the best results.
d) The number of daily visitors to each section. This tells us which areas generate the greatest interest so that we can expand and improve their content in order to provide users with a more satisfactory experience.

Browsing with cookies

This website uses cookies, computer files that are stored in the user's device while browsing and that generally contain a number that is used to identify the user's device.

As a general rule, the following are the different types of cookies:

Based on their expiration:
- Session: These expire at the end of the session.
- Persistent: These do not expire at the end of the session.
Based on their origin:
- Origin: Enabled by the website you are browsing.
- Third party: From other websites.

MAPFRE, S.A. uses cookies on its website for the following purposes:

OBJECTIVES
1. Analysis cookies These gather usage statistics. Analysis cookies analyze, among others, the number of users that visit the website, the number of websites visited as well as the activity of the users in the website and frequency of use. The information is always anonymous so there is no possibility of establishing a link between the information and the physical person it concerns.
2. Authentication cookies These are used by the website to maintain the user's session during each visit. They are mainly found in private areas of the site that require a login username and password.
3. Cookies used by social media These allow you to share information of interest with your contacts in a social network by checking the corresponding plug-in option embedded in the website. Plug-ins store and access the cookies in your terminal and allow the social network to identify its users when these interact with the plug-ins.
4. Cookies used by external complimentary content These cookies are stored by third parties and are not necessary for the provision of any type of service. This category includes, among others, multimedia player software cookies used to store technical data for the streaming of video and audio content, such as image quality, data loading parameters, etc.
5. Third-party cookies for personalizing advertising space These are stored by third parties and enable them to manage the advertising space that users see when they log into the website.

OBJECTIVES

1. Analysis cookies

These gather usage statistics. Analysis cookies analyze, among others, the number of users that visit the website, the number of websites visited as well as the activity of the users in the website and frequency of use.

The information is always anonymous so there is no possibility of establishing a link between the information and the physical person it concerns.

2. Authentication cookies

These are used by the website to maintain the user's session during each visit. They are mainly found in private areas of the site that require a login username and password.

3. Cookies used by social media

These allow you to share information of interest with your contacts in a social network by checking the corresponding plug-in option embedded in the website.

Plug-ins store and access the cookies in your terminal and allow the social network to identify its users when these interact with the plug-ins.

4. Cookies used by external complimentary content

These cookies are stored by third parties and are not necessary for the provision of any type of service.

This category includes, among others, multimedia player software cookies used to store technical data for the streaming of video and audio content, such as image quality, data loading parameters, etc.

5. Third-party cookies for personalizing advertising space

These are stored by third parties and enable them to manage the advertising space that users see when they log into the website.

Except for analysis cookies, the use of cookies affects the privacy of the users, since, as a rule, they link the user's content with the IP connection address and with other personal data of the user, such as data provided voluntarily.

By accepting this Privacy and Cookies Policy, the user is giving consent to the generation of cookies for the reasons mentioned above.

Nevertheless, if you subsequently wish to eliminate the cookies that have been stored in your computer and need your consent, you can do this by using the tools that your browser provides for such purposes. To this effect, you can find additional information in the following links:

If the user does not accept cookies or subsequently rejects them, this could affect the functionality of the website.

Responsibilities

MAPFRE, S.A. declines any responsibility with regard to the information in this website from sources outside MAPFRE Group, as well as any content not prepared by them.

The role of the links that appear in this website is only to inform the user about the existence of other sources of information on this matter, and where the user can broaden the data provided in this website. Under no circumstances will MAPFRE, S.A. be held liable for the results obtained through these hypertext links.

Copyright

All rights reserved. The reproduction, distribution, transformation, manipulation, public communication or any other total or partial act of exploitation, lucrative or gratuitous, of the texts, images or any other content that appears in this website is strictly prohibited without the written consent of the copyright holders.

MAPFRE, S.A. reserves the right to make at any time and without previous notice, as many modifications, variations, deletions or cancellations of the content and in the form of presentation as considered necessary, temporarily or permanently, and must ensure that the updated versions are used at all times. This authority does not grant the users any right to receive compensation for damages.

MAPFRE, S.A.
Headquarters: Ctra Pozuelo, 52. 28222 Majadahonda (Madrid) Spain
Tax ID: A08055741
Registration data: Registered in the Companies Register of Madrid, Volume 307, Section 3, Sheet 1, Page M-6152, Entry 251

PRIVACY AND COOKIES POLICY