Good Governance

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Our governance is structured around principles of ethics, transparency, and social commitment to the development of society.

“We believe in a committed business model that defends the idea that, without ethics, there can be no business, and that all our activities must be executed sustainably”

Antonio Huertas,
MAPFRE CEO

Ethical behavior and risk management

The protection of human rights is linked to our internal regulations, adopted at the highest level of the organization, and is expressly detailed in MAPFRE’s Institutional and Business Principles, the Code of Ethics and Conduct, and the Sustainability Policy. In addition, we have a specific protection framework in place, namely the Corporate Human Rights Policy, approved by the Board of Directors, which applies to the entire Group and its relationships with third parties. This is reinforced through the commitments undertaken by MAPFRE through its adherence to various UN principles and initiatives.

Code of Ethics and Conduct

Our Code of Ethics sets down the guiding principles and policies that govern the company’s performance, in addition to the professional activities of those working on behalf of the company.

Human Rights

Our Human Rights policy is a commitment to the highest international standards, with a view to ensuring they are strictly adhered to across our organization.

Anti-corruption framework

We are a signatory to the United Nations Global Compact, and we uphold a firm commitment to avoid bribery, extortion, and other forms of corruption, in conjunction with developing specific policies and programs that directly address the issue.

ESG risk management

We embed environmental, social, and governance issues in relation to insurance operation underwriting processes in our decision-making processes.

Data and privacy

We guarantee privacy and adequate protection of personal data, as we understand that this is essential and must be proactively pursued. Learn more about the prevention and compliance measures.

Cybersecurity

The Corporate Security Division provides us with advanced knowledge when it comes to increasing the resilience of the company’s digital operations. More information can be found in the Integrated Report.

Internal Information System

MAPFRE strives to constantly improve services and develop the best possible relationship with customers, distributors, providers, shareholders and society in general. Ethics, transparency and integrity are an integral part of the guiding principles of MAPFRE’s activity and as such, the actions of everyone on the MAPFRE team must always be honest and responsible, always complying in full with internal and external regulations ethically and professionally.

If you are aware of any possible irregular, illegal situation or conduct that infringes either the law or MAPFRE S.A.’s own internal regulations, then the Internal Information System of MAPFRE S.A. is at your disposal to communicate the observed facts confidentially, anonymously (if you so wish), with total protection against any type of retaliation, as per the terms set out in the Policy and Procedure that regulate the MAPFRE’s Internal Information System.

MAPFRE also has a Corporate protocol for the prevention and handling of harassment, which develops the Corporate policy on the Internal Information System approved by the Board of Directors of MAPFRE, S.A. for all complaints concerning facts that could constitute a conduct or act of harassment, in any of its forms.

With your help, we continue to improve. Thank you for placing your trust in MAPFRE.

Corporate policy on the Internal Information System (PDF, 291 KB)

Information Management Procedure of MAPFRE S.A. (PDF, 250 KB)

Corporate protocol for the prevention and handling of harassment (PDF, 258 KB)

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