Sustainable Value Creation Model

Social Responsibility Model

In addition, the CSR model approved in 2005 was reviewed, incorporating those elements that best adapt to the changes MAPFRE has undergone in the last 10 years.

This model is aligned with MAPFRE's vision, mission and values, as well as the Institutional and Business Principles. For this reason, the model allows for sustainable value creation by the Group, taking into account the trust-based relationships with stakeholders.

The model is still based on core themes, which act in an integrated fashion to generate value: the second pillar now incorporates social and environmental responsibility.


GOOD GOVERNANCE SOCIAL AND ENVIRONMENTAL RESPONSIBILITY CONTRIBUTION TO SOCIETY
  • To guarantee compliance with all legal obligations and commitments made in the CSR field.
  • To promote ethical behavior in organizational management and business development.
  • To ensure transparency, as a way of conveying and generating trust and credibility with our stakeholders.
  • To maintain corporate governance practices based on ethics, business transparency and diversity.
  • To establish equitable relationships with stakeholders, mainly those included in the company’s mission statement.
  • To manage the commitments made by signing the company up to initiatives, both international and local, which are considered benchmark sustainable development projects.
  • To take responsibility for the impact generated by the Group’s activity on society and the environment, through proper management of environmental, social and governance (ESG) risks.
  • To promote the Group’s active involvement in environmental issues in order to help preserve the environment within which it operates.
  • To be transparent about CSR activity, reporting annually on the performance of initiatives in this field, using international standards for this purpose.
  • Clearly understanding the Group’s role in society, beyond its commercial activity, MAPFRE promotes and collaborates in general interest not-forprofit activities, chiefly carried out with Fundación MAPFRE.
SUSTAINABLE VALUE CREATION MODEL FOR THE MAPFRE GROUP