Sustainability Plan 2016-2018

Sustainability Plan 2016-2018

At MAPFRE, we work to maximize the social impact of our activities, minimize environmental risks and guarantee the best governance practices. To achieve this, in July 2016 we approved our Sustainability Plan 2016-2018, which seeks to attain three large-scale objectives through 15 lines of work, with specific projects that include supervisors and metrics for evaluation and monitoring.

The Plan allows us to make progress in our social commitment and strengthen the relationships with our stakeholders, with which our company has a special relationship. This is achieved through specific economic and good governance actions in the social and environmental areas. The overall objective is to improve our company's performance and consolidate MAPFRE's image as a trusted global insurance company.

The 15 lines of action in the Sustainability Plan 2016-2018

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To be perceived by our stakeholders as a company which is transparent in its action, ethical and committed to the environment in which it performs its activity, and innovative in its actions.

Lines of work

  • L1 Human rights and 2030 Sustainable Development Agenda
  • L2 Transparency
  • L3 Private shareholders and investors specializing in sustainability-ESG*
  • L4 Integration of social and environmental aspects in the innovation of insurance solutions
  • L5 Reputational, financial and ESG* opportunities and risks in the taking of decisions prior to underwriting the risk. Developing and attracting new sustainable businesses. 
  • L6 Information security and cibersecurity.
  • L7 Environment: climate change
  • L8 Incorporating ESG* criteria in investment decisions
  • L9 Promoting behaviors and attitudes that avoid corruption

*ESG: environmental, social and governance

To be perceived by our organization as an ethical, attractive company, which generates opportunities and cares about its diversity, and with values of solidarity that have an effec on society in general.

Lines of work

  • L10 Diversity, equality and non-discrimination (mainly with regards to womend and people with desabilities)
  • L11 Volunteering

To be perceived by clients and providers as a company that honors its commitments and acts with integrity in the development of its relationships.

Lines of work

  • L12 Client satisfaction
  • L13 Social and environmental criteria as positive factors in the process of approval and selection of providers
  • L14 Digitization of the processes of allocation, sending and control of automobile and household service providers
  • L15 Global Procurement Process