Relevant Topics for Our Stakeholders
The MAPFRE Materiality Study is an annual analysis that, via dialog and the participation of our stakeholders, provides us with knowledge concerning relevant issues identified by stakeholders with regard to good governance, social and environmental aspects and their expectations and interests in the field of sustainability.
The issues subjected to consultation are identified on the basis of relevant external sources, including the European Directive 2014/95/EU on the disclosure of non-financial and diversity information, and internal sources such as the MAPFRE Group Sustainability Plan 2016-2018 and the materiality study pertaining to 2016.
The analysis and evaluation process involved internal MAPFRE areas (such as Human Resources, Compliance, Investor Relations, Security and Environment, CSR and Reputation) in Spain, Brazil, Colombia and Mexico, which together represent 55.13 percent of total revenue, as well as the following stakeholders: employees, clients, providers and distributors. This year 776,332 evaluations were received from a total of 50,591 unique users.
This process led to the identification of ten material issues:
- Privacy of personal data
- Corruption, fraud and bribery
- Occupational health and safety
- Ethical principles and values
- Culture of respect for people
- Client satisfaction and quality
- Human rights
- Complaints and grievances
- Energy consumption and emissions
For further information about the process, visit the Integrated Report 2018 (PDF, 20 MB).
Both the materiality process and the indicators for our relationship with stakeholders have been officially certified by the GRI, as demonstrated by the awarding of the "Materiality Disclosures Service" label, which is mandatory.