Relevant Topics for Our Stakeholders

Relevant Topics for Our Stakeholders

The MAPFRE Materiality Study is an annual analysis that, via dialog and the participation of our stakeholders, provides us with knowledge concerning relevant issues identified by stakeholders with regard to good governance, social and environmental aspects and their expectations and interests in the field of sustainability.

Two new items have been added to the latest edition, which was carried out in Spain, Brazil, Colombia, Mexico and Puerto Rico. The first is an individualized analysis of materiality for each stakeholder, which has allowed us to identify specific transversal topics and streamline the development of actions for each of these groups. The second is the inclusion of new external sources (such as European Directive 2014/95/EU on the disclosure of non-financial information and diversity, GRI guide and the IIRC, the Sustainability Yearbook, the Eurobarometer and the World Economic Forum as well as internal sources (such as the Sustainability Plan 2016-2018 and the group's Strategic Plan).

The study conducted in 2016 identified the topics that are relevant for each of the following MAPFRE stakeholders: 

Concerns for Stakeholders

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  1. To reject discrimination and consolidating a culture of respect based on equality and diversity of people.
  2. To manage waste and the residue it generates efficiently.
  3. To manage its energy consumption to reduce emissions to the environment.
  4. To maintain a safe and healthy work environment that allows employees to carry out their work in the best physical, psychical and social conditions.
  5. To promote opportunities for employee development, identifying and managing talent.
  6. To guarantee the privacy of the personal data available to the company.
  7. To have and use protocols and mechanisms to ensure respect for human rights and remedy any damage committed.
  8. To assign economic, human and technological resources to promote a culture of innovation in the company.

  1. To guarantee the privacy of the personal data available to the company.
  2. To strive to be digitally secure.
  3. To promote corporate social responsibility and perform actions that have positive impact on economic, social and environmental fields.
  4. To manage waste and the residue it generates efficiently.
  5. To comply with its ethical principles and values and have the necessary mechanisms for their implementation.
  6. To perform initiatives and activities to promote awareness and environmental responsibility.
  7. To manage its energy consumption to reduce emissions to the environment.
  8. To offer innovative products and services, compared to other insurance companies.

  1. To guarantee the privacy of the personal data available to the company.
  2. To strive to be digitally secure.
  3. To comply with its ethical principles and values and have the necessary mechanisms for their implementation.
  4. To manage waste and the residue it generates efficiently.
  5. To perform initiatives and activities to promote awareness and environmental responsibility.
  6. To promote corporate social responsibility and perform actions that have positive impact on economic, social and environmental fields.
  7. To incorporate agile and innovative processes in its relationship with providers.

  1. To guarantee the privacy of the personal data available to the company.
  2. To comply with tax obligations under the tax laws of the countries in which it operates.
  3. To strive to be digitally secure.
  4. To manage waste and the residue it generates efficiently.
  5. To comply with its ethical principles and values and have the necessary mechanisms for their implementation.
  6. To develop products and services that create an environmental benefit.
  7. To manage its energy consumption to reduce emissions to the environment.
  8. To perform initiatives and activities to promote awareness and environmental responsibility.
  9. To have and use protocols and me chanism to ensure respect for human rights and remedy ant damage committed.
  10. To use simple language and strive to make the information about underwriting its products and services understandable.
  11. To promote corporate social responsibility and perform actions that have positive impact on economic, social and environmental fields.
  12. To seek full client satisfaction through the quality of services that it offers.
  13. To offer innovative products and services, compared to other insurance companies.

  1. To comply with tax obligations unde the tax laws of the countries in which it operates. 
  2. To have and use systems for assessing reputational risks associated with its activity.
  3. To strive to be digitally secure.
  4. To have and use protocols and mechanisms to ensure respect for human rights and remedy any damage committed. 
  5. To conveny complete and comprehensible information on results and financial and non-financial indicators in an easily analysable format.
  6. To promote corporate social responsibility and perform actions that have positive impact on economic, social and environmental fields.
  7. To have properly sized governing bodies, with defined roles and responsibilities.
  8. To assess and manage environmental risks arising from its buriness.

Some matters are considered relevant by external groups, while others are considered in this light by the company. For further information about these, visit the Annual Social Responsibility Report 2016.

Both the materiality process and the indicators for our relationship with stakeholders have been officially certified by the GRI, as demonstrated by the awarding of the "Materiality Disclosures Service" label, which is mandatory.