Privacy Policy

1. Processing of personal data.

MAPFRE INTERNET, S.A. a Spanish company with registered offices at Carretera de Pozuelo de Alarcón, nº 52 Majadahonda 28222 Madrid (Spain), is the owner of the website www.mapfre.com, and is responsible for the files generated containing personal data provided by users via this web site.

The user authorises MAPFRE INTERNET, S.A. to carry out automatic processing of the personal data provided voluntarily, via forms and electronic mail, for:

• Handling, follow-up and management of any request for a contract and/or subsequent contract as well as any request for additional information they may send to MAPFRE INTERNET, S.A.
• Sending information on the products and services of the various MAPFRE Group companies, whose responsibility it is to market these products and services, whether or not any operation is contracted and, where applicable, once the existing contractual relationship has expired.
• Preparation of statistical surveys.
• Prevention of fraud in risk selection and claims management.
• Preparation of claims rate analyses.
• Sending (with prior subscription by the user through the Subscription Area) electronic newsletters and electronic advertising on offers, promotions and recommendations of the various MAPFRE Group companies, as well as the preparation of surveys, statistics and analyses of market trends.

The user accepts that their data may be transferred, exclusively for the aforementioned purposes, to MAPFRE Group companies, or to other companies with whom the various MAPFRE Group companies may reach collaboration agreements. In all cases Spanish legislation governing personal data protection will be respected and it shall not be necessary to notify the user of each first transfer of data made to the aforementioned assignees.

All data will be handled in strictest confidentiality and will not be accessible to third parties for purposes other than those authorised.

The file created is located in the MAPFRE Building, Carretera de Pozuelo a Majadahonda, nº 52, Majadahonda, 28222 Madrid (Spain), under the supervision and control of MAPFRE INTERNET, S.A., which assumes responsibility for adopting security measures of a technical and organisational nature to protect the confidentiality and integrity of the information, in accordance with the provisions of Organic Law 15/1999 of 13 December on Personal Data Protection, and other applicable legislation.

In any case, the user shall be liable for the accuracy of the data provided and MAPFRE INTERNET, S.A. reserves the right to exclude any user providing false data from the registered services, without prejudice to other actions that may be applicable by Law.

Any registered user may exercise their rights of access, rectification, opposition and cancellation of their personal data provided via the website www.mapfre.com, by means of written notification sent to MAPFRE INTERNET, S.A., Carretera de Pozuelo de Alarcón, nº 52. Majadahonda, 28222 Madrid (Spain), unless they should wish to exercise said rights exclusively with regards to the data required for subscription to newsletters made through the Subscription Area, in which case they may exercise these rights by clicking on the following link: cancel data

It is understood that the user accepts the foregoing conditions by clicking on the "ENVIAR" button of the web site information forms.

2. Anonymous web page browsing.

MAPFRE INTERNET, S.A. obtains anonymous information on its visitors, which means that this information may not be associated with any specific, identified user. The following information is stored:

• a) The name of the provider domain (ISP) through which they access the web site. For example, a user of the provider XXX will only be identified by the domain xxx.es. This enables us to obtain statistics on the countries and servers which most frequently visit our web site.
• b) The date and time when our website is accessed. This enables us to establish the times with the greatest traffic and so make adjustments to avoid access problems.
• c) The Internet address from which the link to our website originated. This data enables us to establish the effectiveness of the various buttons and links which lead to our server and so enhance those which provide the best results.
• d) The number of visitors per day in each section. This enables us to establish which areas are of most interest and so increase and enhance their content in order to provide users with a more satisfactory result.
• e) This site is being measured using the Nielsen//NetRatings and Google Analytics solutions. These solutions use codes on the pages and anonymous cookies to analyse what takes place on our pages. Further information on the privacy policy of Nielsen//NetRatings is available on: http://www.netratings.com/corp.jsp?section=leg_scs_es&nav=3 and for Google Analytics on http://www.google.com/intl/es_ALL/privacypolicy.html

3. Browsing with cookies.

The website www.mapfre.com uses cookies, small data files generated on the user's PC which enable us to establish how often they visit, the content most frequently viewed and the security elements that may intervene in controlling access to restricted areas, as well as visualisation of advertising in accordance with criteria previously defined by MAPFRE INTERNET, S.A. and which is activated by cookies served by this company or by third parties who provide these services on behalf of MAPFRE INTERNET, S.A.

The user has the option to prevent cookies from being generated by selecting the corresponding option on their browser programme.

The user authorises MAPFRE INTERNET, S.A. to obtain and handle the information generated as a result of use of the Website www.mapfre.com, for the sole purpose of offering them more personalised browsing.

4. Responsibilities.

MAPFRE INTERNET, S.A. is not responsible for any information on this website from sources outside MAPFRE Group, nor for any content not elaborated thereby.

The sole purpose of the links which appear on this page is exclusively to inform the user of the existence of other sources of information available on this matter on the Internet, where further information may be found on the data provided on this website. In no case shall MAPFRE INTERNET, S.A. be responsible for the result obtained through said hypertext links.