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We provide assistance to our clients anywhere in the world and in their own language through our International Assistance Network. In 2010, we insured 24 million clients internationally and rendered 125,000 assistances.
Our comprehensive Travel Assistance range is rounded off with special programmes such as "Lost&Found" for airlines and "Cost Control" for health claims in the United States and other tourist areas.
We operate in both the Insurance business (through our brands SEGURVIAJE, TRAVELPROTECT or INSUREANDGO) and Travel Assistance (our solutions are generally white-label programmes for tour operators, travel distributors, health insurers, airline companies, etc.).
We place at your disposal specifically adapted programmes, namely insurance policies for Expatriates, Receptive Tourism, Congresses and Incentive Trips, Cancellation, etc.
Our products and services respond to the needs and demands of the airline companies, providing them with a competitive edge. Our services are based on an intense collaboration with our clients and a successful adaptation to their systems, employing advanced information and communications technology systems. Some of the programmes we offer are: Lost&Found, Customer Service Centres, Frequent Flyer, Crisis Management, Information Services, Tele Check-in, etc.
Our clinics boast modern medical equipment and highly-qualified healthcare personnel ready to take care of our Insured, as well as the local population, in their own language and whenever they may require treatment. The services included are: first aid, emergency diagnostics and assistance 24 hours a day, laboratory, pharmacy and X-rays.
CARIBE BÁVARO MEDICAL CENTRE (Dominican Republic)
PLAYA DEL CARMEN MEDICAL CENTRE (Mexico)
CARIBE HONDURAS MEDICAL CENTRE
Apart from its medical centres, MAPFRE ASISTENCIA also has four primary care clinics in El Salvador..
This allows the organisation and quick completion of the necessary arrangements in the event of an accident, illness or death of the Insured when away from their usual residence.
24-hour telephone medical advice service which allows clients to contact a doctor who can offer guidance in the event of any health-related circumstance. This comprises an extensive selection of services such as sending a doctor, nurse and medicaments to the Insured's home and putting them in contact with specialists.
A legal advice service offered over the telephone by specialised lawyers, who can help the Insured resolve any legal question they may have in their private life.
The aim here is to offer assistance to beneficiaries with the preparation of a business or private trip, support for special events, information on entertainment venues and tourist attractions, gifts, deliveries, discounts, special offers and other such specialised services.
Targeting commercial establishments and card-issuing companies, this product guarantees your clients that the selling price of the product they have purchased is the lowest on the market.
This covers the risk of any improper use of credit cards stolen from, or lost by, the cardholder.