recognition

Ratings

The financial markets have certified the success of our corporate strategy by awarding the following ratings by the main credit risk rating agencies:

Rating Agency	Financial Strength
Moody's	A1. Stable Outlook

Certifications

Our company’s firm commitment to offering an excellent service is our raison d’être. Maintaining this constant effort has led to our good work being recognised, among others, by:

The ISO 9001 international quality certification for MAPFRE ASISTENCIA in Mexico, Brazil, Colombia, Venezuela, United Kingdom, Italy, Turkey, Tunisia, Bahrain, China and the Philippines.

Awards

• BRASIL ASSISTÊNCIA received the Seguros e Riscos "Melhores - Assistência 24h" award in: 1997, 1998, 1999, 2000, 2002 & 2003
• MAPFRE ASISTENCIA received the Club Senior award in: 1999 & 2001
• MAPFRE ABRAXAS received the recognition of the UK's Chartered Insurance Institute (CII) for its e-learning programme in: 2007, 2008, 2009 & 2010
• MAPFRE ABRAXAS received the Motor Industry Company of the Year award from the Institute of Transport Management in 2009 & 2010.

Listed below are the main awards received in recent years by MAPFRE ASISTENCIA and its companies.

In 2011

• MAPFRE ASISTENCIA has received the est Travel Insurance Company 2011 Award in the World, by the international magazine Travel Insurance Journal .
• Jiefang Daily, the second most widely-read newspaper in China, granted MAPFRE ASISTENCIA in China the titles of Best Roadside Assistance Provider and Best Extended Warranty Provider in the Shanghai region, within the framework of the Automotive Industry Awards.
• MAPFRE ASISTENCIA in the UK received the prize for best small stand at the BIBA (British Insurance Brokers' Association) trade fair, which brings together brokers and companies from the British market's insurance sector.
• Jiefang Daily, the second most widely-read newspaper in China, granted MAPFRE ASISTENCIA in China the titles of Best Roadside Assistance Provider and Best Extended Warranty Provider in the Shanghai region, within the framework of the Automotive Industry Awards presented each year by this paper.

In 2010

• MAPFRE ASISTENCIA was a finalist for the ITIJ awards in the categories: Best Insurer and Best Assistance Company
• INSUREANDGO: Prize for Innovation in Large Companies at the Essex Business Excellence Awards and Silver prize for Best Travel Insurance Provider at the British Travel Awards.
• For the second consecutive year, MAPFRE ABRAXAS receives the Institute of Transport Management’s Motor Industry Company of the Year 2010 award.

In 2009

• MAPFRE ABRAXAS receives the Motor Industry Company of the Year 2009 award, the Institute of Transport Management’s most important award.
• INSUREANDGO: Best Travel Insurance Provider and Most Trusted Travel Insurance Provider at the Moneywise Customer Service Awards, as well as Silver prize for Best Travel Insurance Provider at the British Travel Awards.

In 2008

• MAPFRE ABRAXAS has received the Automotive Insurance Solutions Provider award from the Institute of Transport Management.
• INSUREANDGO: T-Mobile Company of the Year at the Fast Growth Business Awards and winner of the E-Business Award at the UK Broker Awards

In 2007

• MAPFRE QUAVITAE receives the Award for Excellence in Residential Management 2007, bestowed by the Spanish publishing group Júbilo.
• SABIA Bioingeniería Aragonesa is selected as a finalist in the Príncipe Felipe Awards for Corporate Excellence in the Information Society and Information and Communications Technologies category, bestowed by the Spanish Ministry of Industry, Commerce and Tourism.
• MAPFRE ABRAXAS receives an award from the Chartered Insurance Institute, CII, of the United Kingdom for its e-learning programme, aimed at its vehicle dealer network.

In 2006

• Har de Oro for Business Merit in the Assistance Category awarded to URUGUAY ASISTENCIA.
• INSUREANDGO was a finalist at the British Insurance Awards in the category Personal Lines Broker

In 2005

• ITIJ Award in the Assistance Company category, recognising MAPFRE ASISTENCIA as the best international assistance company.
• Hard de Oro Award to URUGUAY ASISTENCIA.
• Nomination of SABIA BIOINGENIERIA ARAGONESA, a MAPFRE QUAVITAE company, to the Principe Felipe Award for Corporate Excellence in the Telecommunications and Information Society.
• Segurador Brasil "Mérito na Prestação de Serviços de Assistência 24h" and Clube Vida em Grupo/RJ "Destaque em Assistência 24h 2004/2005" awards to BRASIL ASSISTÊNCIA.
• INSUREANDGO: Highly commended at the Insurance Times Awards in the General Insurance Website of the Year category and at the British Insurance Awards in the Personal Lines Broker category

In 2004

• Jubilo Award to SABIA BIOINGENIERIA ARAGONESA
• Seguros e Riscos "Melhores de 2003 - Assistência 24h" Award to BRASIL ASSISTÊNCIA.
• VIAJES MAPFRE: Expert Travel Agency certification in the Czech Republic, awarded by the Tourism Office of the Czech Republic in Spain.
• INSUREANDGO won Large Broker of the Year prize at the Insurance Times Awards.

In 2003

• Premio Seguros e Riscos "Melhores de 2002 - Assistência 24h" para BRASIL ASSISTÊNCIA.
• INSUREANDGO won the Most Effective Use of Marketing prize at the Insurance Times Awards.

In 2002

• Mediphone 24 is considered as one of the "Top 200 Ideas of the Year" by the Spanish magazine Actualidad Económica.

In 2001

• Club Senior Award to MAPFRE ASISTENCIA.
• Seguros e Riscos "Melhores de 2000 - Assistência 24h", Mercado de Seguros "Performance Assistência 24h - Liderança" and Jornal Cobertura Performance "Performance Assistência 24h - Liderança" awards to BRASIL ASSISTÊNCIA.

In 2000

• Seguros e Riscos "Melhores de 1999 - Assistência 24h" and Mercado de Seguros awards to BRASIL ASSISTÊNCIA.

In 1999

• Club Senior Award to MAPFRE ASISTENCIA.
• Seguros e Riscos "Melhores de 1998 - Assistência 24h" Award to BRASIL ASSISTÊNCIA.
• Jornal Cobertura Performance "Melhor Empresa em Quantidade de Clientes no Setor de Seguros" Award to BRASIL ASSISTÊNCIA.

In 1998

• Seguros e Riscos "Melhores de 1997 - Assistência 24h" Award to BRASIL ASSISTÊNCIA.