technological resources

Early adoption and technological innovation is our key to generating benefits for our clients and setting ourselves apart from the competition

The creation of the most suitable solutions always requires a capacity for innovating, producing and implementing cutting-edge technology to be able to make them a reality. MAPFRE ASISTENCIA designs and develops in-house technological tools and infrastructure that fulfil this objective. Some of these tools are: telematics, telemedicine, data transmission via GPRS/3G or the AMA and Futura operational applications.

Moreover, thanks to our web-based applications –among others MAIassist or the INSUREANDGO app for travellers– your company will be able to issue and contract several of our products online, thus achieving swift, precise management of your portfolio, time savings and an enhanced relationship with users.

MAIassist

This is an app for smartphones (whether running Blackberry, iPhone or Android OS) which enables our partners in the insurance sector to offer an automatic roadside assistance service to their clients. Using MAiassist, by simply pressing a button, an insurer can automatically request roadside assistance, estimated time of arrival of the tow truck and consult request history all confirmed by SMS. This application works with all telecoms operators and makes use of geolocation technology, thereby being able to instantly locate the vehicle by GPS.

MAiassist is going to bring about a reduction in processing assistance services costs, increased satisfaction for the Insured and a clear differentiation from the competition. In addition, it can be fully customised with the logotype, image or design chosen by our client.

Futura

Efficient management of the assistance services is fundamental if they are to obtain excellent results. With Futura, MAPFRE ASISTENCIA was the first company internationally to fully automate the whole process, abandoning the traditional model and creating a new concept which incorporates all components: MAPFRE ASISTENCIA, client and provider.

Futura employs satellite positioning technology (GPS) and voice and data transmission (GPRS/3G), together with the very latest digital cartography applications, in order to reduce the time needed to complete the process and assign the most effective resources, thereby increasing the quality of service provided.

MAiassist and Futura are examples of the innovative drive that has always characterised MAPFRE ASISTENCIA’s business model, a quality that has led to it becoming a clear leader and a benchmark company within its sector.